Refund policy

If for any reason you are not satisfied, we have a 14-day return policy, which means you have 14 days after receiving your item to begin a return. 

To be eligible for a return, your item must be in new condition, with no or minimal use (eg trying it on), and in its original packaging. 

To start a return, please inform us at customersupport@padjamaskneesleeve.com. Returns are to be sent to the following address: 2316 Walnut Ave., Manhattan Beach, CA 90266.

Place the return in a return shipping envelope and return to us. Customer must arrange and pay for return shipping.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We are happy to accept returns for exchanges. Please email us with details of your exchange request, and we will process the exchange as soon as we receive the original item(s). 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.